Ignite CRM Features

Leads from your website contact form, paid ads, incoming calls, social messages and review sites all flow into one inbox. Each contact gets a single thread that holds the full history of texts, emails, calls and notes, so your team always picks up right where the last message left off.

No more lost leads because someone replied on a personal phone. No more wondering which ad drove the call. One inbox, one thread per customer, every message accounted for.

The AI receptionist picks up when you are on a job, in a meeting or after hours. It greets the caller in plain language, answers common questions, books an appointment and flags anything urgent. When a call does slip through, the missed call text back feature sends an instant text with a booking link so the lead never moves on to a competitor.

For most small businesses, the missed call is the moment a customer is lost. This feature turns that moment into a captured lead instead.

Build sequences that text and email leads on your schedule. A new lead gets an instant reply, then a reminder a day later, then a check-in three days after that, until they book or tell you they are not interested. Each step is automatic, so no lead goes silent because no one had time to follow up.

You can also win back old customers. A sequence can reach out to past clients with a seasonal offer or a simple check-in, turning your existing list into repeat business without lifting a finger.

Let customers pick a time that works and book straight into your calendar. Automatic text and email reminders cut no-shows, confirmations keep the schedule clear, and follow-ups after the job ask for a review at the exact right moment. The review request texts a direct link, so it is one tap for your happy customer.

Reputation builds itself while you keep working. Reply to reviews from the same inbox, and watch your rating climb without an evening of copy and paste.

The pipeline view shows every lead by stage: new, contacted, booked and won. Drag a card to move a lead along. Simple reporting tells you where your business comes from, which messages book the most jobs and what to focus on next.

No spreadsheets, no guessing. Just a clear picture of where leads are and what they need to close.

Ignite CRM integrates with Google Calendar and Outlook for scheduling, Gmail and Outlook for email, Google Business Profile, Facebook, Instagram, Messenger, WhatsApp and TikTok for leads and messages, Stripe, PayPal and Square for payments, QuickBooks and Xero for accounting, and Shopify and WordPress for your store and site. Hundreds more connect through our app marketplace, Zapier and Make, so your existing stack keeps working.

That means a lead from your Facebook ad, a payment in Stripe and a booking on your calendar all stay linked to the same contact in one thread. Your team sees the full picture instead of jumping between five tabs, and nothing falls through the cracks because it lived in an app no one checked. The CRM becomes the connective tissue that holds your whole workflow together.